The People of Remax: Meet Roy Young, Sales Manager and problem solver

Roy Young's introduction to Remax Doors was a work placement straight from school in 2014, spent on the factory floor learning how a door is built from the inside out.

“Understanding how the product is built changes the way you think about it,” he says. “You start to see what the door actually has to do in the real world, not just what it looks like on a spec sheet.”

The Early Days

That early grounding has stayed with him across a career that has touched almost every part of the Remax Doors business. From factory hand to sales support, from building the company's first service team to leading a national sales team today, Roy's progression reflects his can-do attitude and the fact he rose to meet every challenge thrown his way.

Around 2016, retail maintenance responsibilities for major supermarket accounts needed a home and landed on Roy's desk. What followed were several years managing service calls, coordinating field technicians, and troubleshooting problems for customers across the country.

“That period taught me more than I expected,” he says. “You learn what customers actually need, not just at the point of sale, but when something goes wrong and they need you most. How well you communicate, how quickly you respond, that's when the relationship is truly tested.”

The Role Today

He quietly takes pride in having taught himself to recommission doors remotely, talking customers through technical fixes over the phone and getting operations back up and running without dispatching a technician. It's a small detail, but it says a lot about how Roy is wired. By around 2021, after a hybrid period juggling both responsibilities, he moved into full-time sales. The service years had given him something most salespeople don't have: a genuine understanding of what happens when things go wrong, and what it costs a business when they do. Today he still carries that orientation into every customer conversation. The starting point is never the product; it's the problem to be solved.

He tells the story of Asahi Beverages in Melbourne, where Remax Doors installed rapid doors across a large facility to satisfy EPA biosecurity requirements. The client's main concern wasn't the installation itself; it was operational speed. Forklifts needed to keep moving. Trucks needed to keep loading. Roy's team designed an activation system that kept doors open during loading operations and closed only once a vehicle had cleared the doorway.The EPA was satisfied. The operation didn't skip a beat.

“When you can actually solve the problem,” Roy says, “the conversation shifts. It becomes less about the product and more about the value you bring.”

Over the past couple of years Roy has formalised something his team has long understood instinctively: the cost of inaction. When a door fails or the wrong door is specified, the downstream effects compound quickly. Spoiled product, missed delivery windows, damaged customer relationships. He maps all of it.

“If you can help someone see what the cost of inaction really is, the investment in the right solution becomes straightforward. You're also giving the people you're working with the business case they need to justify it internally.”

Outside The Job

Roy is in Shepparton, the town he grew up in, spending his weekends with a close circle of family and friends, barbecues and good company ranking high on the list. 

The career he has built, starting on a factory floor and arriving at the head of a national sales team, suggests someone who has quietly and methodically built deep expertise while finding genuine job satisfaction along the way.

Start a Conversation

If something here resonates with a challenge you're dealing with in your facility, Roy is always up for a chat.

Reach out to him here at LinkedIn and start the conversation.